FAQS

The prices listed are the recommended retail prices including VAT.

Yes, of course! Sample orders can be placed directly through our website. Select the desired product and click on "Order Sample" on the product page. Please note that samples are not available for all products. Delivery time can take up to five days.

Many decorators appreciate the products from Orac Decor® for their excellent quality, fine craftsmanship, and easy installation. This combination allows for quick and hassle-free room design or project realization. We are convinced that our products have many advantages over other brands - see for yourself.

Our product range is inspired by Greek and Roman architecture, but this does not limit us to classic designs. The philosophy behind our products is to design elements that work harmoniously together and give depth, individuality, and balance to any space, regardless of the furnishing style.

Orac Decor® products are made from high-quality polymer materials. These combine the durability, ease of processing, and quality of synthetic materials with the aesthetic appearance of wood or plaster. Technical information about our materials can be found in the description of each product.

Products made from Purotouch® and Duropolymer® materials are suitable for outdoor use, but products made from Durofoam® are not. It is important that you use DecoFix Power as the mounting adhesive and DecoFix Extra adhesive for seams. After installation, the products must be painted with a weather-resistant paint.

The adhesive has a shelf life of 12 months from the date of manufacture, which is printed on the packaging.

Our standard products fall into fire protection class E, which means they are flammable and continue to burn without extinguishing on their own.

Our products are heat resistant up to a temperature of 70 °C.

Yes, our products can be treated with fire-retardant paint. There are different types of these special paints, such as AL20 (Aithon). For more information, we are happy to assist you.

Our 3D wall coverings (W108-W109-W110) absorb up to 25% of conversational noise, perfectly complementing the acoustic properties of most common building materials. With ORAC profiles, you can optimize room acoustics and reduce echoes. Acoustic reports are available upon request, and you can find the acoustic certificates here.

By using well-insulating materials, our 3D wall cladding profiles (W108-W109-W110) have comparable insulating properties to standard insulation boards of the same thickness. Therefore, our profiles not only contribute to the aesthetic enhancement of a room but also help stabilize room temperatures.

The installation of Orac Decor® products is a simple process, provided you follow the installation instructions carefully and use the appropriate adhesives. Feel free to also check out our installation videos.

Yes, almost all of our products are primed and have a matte surface, making them ready for the final coat. We recommend using water-based paints. If you wish to use other types of paint, a test coating beforehand is advisable. We do not take any responsibility for the result after processing.

For flawless joints, Orac Decor® offers a special seam adhesive, DecoFix Extra. After two strips have been glued with DecoFix Extra, they should be pressed firmly together. Excess adhesive is immediately removed with a spatula. After about 20 minutes, the remaining adhesive is removed again, the joint is lightly sanded, and can then be processed with filler paste.

– DecoFix Pro (for porous surfaces indoors): remove immediately with water.

– DecoFix Power (for all surfaces indoors and outdoors): remove immediately with soapy solution or cleaning cloth.

– DecoFix Extra (for perfect joints): remove after 20 minutes with spatula and acetone, thinner, or cleaning cloth.

Yes, that is possible. It is important that the painted surface is clean, dry, and free of grease. Additionally, the adhesion of the paint must be ensured. Loose paint residues and dirt should be sanded off beforehand.

It is best to remove the wallpaper before applying the products. If that is not possible, use DecoFix Power as the adhesive for mounting the Orac Decor® products.

If you have any undamaged, complete profiles left after installation, you can read our return policy to find out how to send them back to us. Leftover Duropolymer® after installation can be disposed of at your next recycling center along with other "hard plastics." These will then be converted into recyclable granulate, which can be reused.

When working with profiles designed for the installation of light sources, please consider the following points: Use LED strips or LED bars. When working with profiles from the "Compact Design Lighting" series as well as with flexible ("F" marked) profiles and a combination of hard and flexible profiles, it is necessary to apply aluminum adhesive tape or aluminum foil before installing the LED strip to prevent possible "light bleeding." Alternatively, the inside of the profile can be pre-painted with a tinted, opaque paint before assembly. If you have any uncertainties or questions, you can always contact our customer service at info@dekormaison.com.

No, dekormaison only sells the moldings and adhesives. However, you can obtain all the necessary lighting elements from your lighting dealer.

Aluminum holders are only needed if you want to use the strips as downlighting. For Duropolymer® profiles (CX references), we recommend using aluminum holders to prevent light from shining through the material. This is not necessary for Purotouch® profiles, as light cannot shine through the material here.

12-volt strips are usually the cheaper option, but 24-volt strips often provide a more uniform light output along the entire LED strip.

Orac Decor® moldings can withstand temperatures of up to 70 °C.

Yes, that is certainly possible. For the installation of downward-facing LED bars, first attach an aluminum angle, into which the LED bars can then simply be clipped.